If a Voucher Gets Scanned on Groupon but Isnt Marked Redeemed Can You Use It Again?

Sometimes, it's handy to consult the transmission. Consider this page Groupon 101, a list of answers to our most frequent questions, and a resource to make your shopping experience easy, seamless, and fun.

Maybe you're confused about the terms of a bargain. Maybe your credit menu isn't working and you're not certain why. Whether you're oh-then-shut to buying a deal or only visiting our site for the first fourth dimension, this manual can aid.

To get started, scroll down to the topics below.

How tin can we assistance?

Choose the argument that all-time represents how y'all feel right at present:

• "Hey, my promo code isn't working!"

• "Where is the fine impress, exactly?"

• "Ack! My credit bill of fare doesn't work!"

• "Hey! I'd like to souvenir this to someone. How does that work?"

• "Yo! I bought a Groupon. Now how do I redeem it?!"

• "My Groupon is coming in the mail service. Where'southward my package?!"

• "Whoops, didn't hateful to purchase this! How do I abolish?"

• "Really, I don't want this Appurtenances product. How do I return it?"

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If you lot're a business organisation possessor and want to know how does Groupon work for businesses, visit our Groupon Merchant platform to learn about multiple ways nosotros can aid grow your organisation.

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How to Use Promo Codes

Yous'll enter your promo code after you lot press the "purchase" button. Click on "Promo or Souvenir Code" under "Social club Summary," type in the promo, and press "apply."

If your promo code isn't working, information technology could be considering of the post-obit:

• Promo codes are case-sensitive. Make sure your code is upper instance.
• Some promos are specific to a type of deal (for case: restaurants, beauty/spa, travel, etc.). Cheque the fine print to run into if this is the instance for a specific bargain.
• Some deals are excluded from promos. To see if that's the case, check the fine print. It might say "Offer is non eligible for promo codes."
• Some deals are always excluded, including Goods electronics, well-nigh gift-carte deals, and deals that take yous to a tertiary-political party site.

Now, would you rather only skip the promo codes and become extra savings every day? Then check out Groupon Select , our membership which gets you lot special benefits, including an extra 25% off local deals and costless Goods aircraft.

For more information on promo codes, click here or check out this video:

Where to Find the Fine Print

It's important to read the fine print if you're interested in buying a bargain. That's where you can find terms and limitations, including limits on the number of Groupons you lot can buy, age requirements, and the expiration of the Groupon's promotional value.

• To find the fine print for a local deal, ringlet down on a deal page and look below the "What Yous Get" section. (On the mobile app, Fine Print is located below the "Customer Reviews" department.)

• To find the fine print for a Goods deal, curlicue down and look below the "Product Details" section. (On the mobile app, Fine Print is located below the "About This Bargain" department.)

• To find the fine print for a Getaways deal, click on the "Fine Impress & Details" tab, located below the main images. (On the mobile app, Fine Impress is located by below "Civilities and Room Details")

• To find the fine print for a GLive deal, coil down on a deal folio and expect beneath the "What You lot Go" section. (On the mobile app, Fine Print is located below the "Near This Deal" section.)

• Click here for more info on where to find the fine print.

If Your Credit Card Doesn't Piece of work

If you go a message that your credit card was "invalid" or "failed," take these steps:

• Check My Groupons to run into if your club went through.
• Click "Edit Lodge" for that deal.
• Delete the card y'all used to buy the deal. You can either try a different carte du jour, or try to add the same card. Then, select this bill of fare to retry your purchase.
• If you go along to take issues, then contact customer support . If need be, nosotros tin can purchase the bargain for you lot!
• Click hither for more info on how to complete this process.

How to Souvenir a Groupon

Sometimes yous want to give a Groupon as a gift. No problem! But follow these steps:

• On the deal folio, click "Give as a Souvenir" nether the Buy! push button.

• Type in the recipient's name, email, and a message.
• Set the date and time to send the Groupon. Y'all can transport it immediately or have Groupon send the gift at the appropriate fourth dimension.
• Alternatively, y'all tin print out the Groupon to give in person. Simply click the "print" button once you click on "Requite as a Souvenir"
• Click here for more info on how to gift a Groupon.

How Do I Redeem my Groupon?

So you've purchased a Groupon. Now yous want to... you know, use information technology.

Local deals

If you've purchased a local bargain, follow these steps:

• Check the My Groupons folio.
• Find the Groupon you want to utilise and click "View Details."
• Under "How to Utilise," you'll detect specific directions for redeeming your Groupon.
• For local deals , you'll likely either print out the Groupon or pull it up on our mobile app with no need to print. To exercise either, click the "View Voucher" button.
• For deals that require redemption on a merchant's website , yous will detect specific instructions on the voucher itself.
• Click here for pace-by-stride instructions on how to redeem your Groupon on a merchant's website.

Tickets & Live events

If you've purchased a ticket to a alive effect , like a concert or a sporting event, so follow redemption directions and pay close attention to the fine print. At that place are several different ways these Groupons are redeemed, including:

• Going to the My Groupons folio and pulling upwards the voucher, which will serve equally your ticket to the venue.
• Picking upwardly your tickets from Will Call.
• Redeeming your tickets via the merchant's website.

Getaways travel deals

If yous've purchased a Getaways travel deal for a hotel, hotel staff should exist able to pull up your reservation during cheque-in, but be sure to bring proper identification.

How to Track a Groupon Goods Bundle

If you've ordered a production from our Groupon Appurtenances section, you can easily rails that package as it goes from our warehouse to your door. Here's how:

• Log on to Groupon and find " My Groupons " on the elevation right-hand corner of the page.
• Find the production yous want to rails and click " Rail Package ."
• For a pace-by-step guide to tracking your package, click here or watch this video:

How to Cancel a Purchase

Maybe you've inverse your heed, or perhaps you never intended to buy the Groupon in the first place. It happens. To cancel your Groupon, first, brand sure information technology'southward possible. Start by finding your type of deal below:

• Local deals: Eligible for a refund within 3 days of purchase. If it's inside one day of purchase, you lot can abolish on the My Groupons page. Otherwise, contact usa .
• Goods deals : Eligible for a refund inside 2 hours of purchase. Return within 30 days of purchase for a full refund. Items marked "Last Sale" are not eligible for returns unless lacking.
• Getaways deals : Bank check the " Fine Impress & Details " tab on the deal page for your deal'southward cancellation policy.
• GrouponLive deals : Bank check the " Fine Print & Details " tab on the bargain page for your deal'due south cancellation policy.

If you've determined that you're eligible for cancellation, either contact u.s.a. or follow these steps:

• To abolish, become to My Groupons , click "View Details" on your society, so click "Abolish Order."
• To update lodge quantity , click "Edit Guild." Then, increase or decrease the quantity and click "Update Order." (Note: You can't update to a quantity of 0.)
• Click here for more than info, including how to cancel using your mobile device.

How to Return a Package

If you wanna return Groupon Goods packages, the first affair to practise is figure out where you entered your shipping address : Was it on Groupon.com, or a separate merchant? If information technology was on a separate merchant, you'll need to contact them.

If you entered your shipping address on Groupon.com, you can typically return the package if it'south non labeled Final Auction and if it'southward within 30 days of buy . To render the package, follow these steps:

• Go to My Groupons and click "View Details" next to the deal. (You must employ a figurer; mobile devices won't piece of work).
• Click "Return Package," select a reason for the render, and print out a prepaid mailing label.
• Braze the characterization to your package and ship it to Groupon.
• In one case nosotros receive the package, you should receive a refund within 2 or 3 weeks.

Click here for more details, or watch the video below:

Yet stumped?

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Source: https://www.groupon.com/articles/groupon-manual

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